Exchange, Cancellation & Refund Policy

At Maybly, we ensure that every customer undergoes a stress-free purchase. Therefore, We have formed a friendly policy for our significant customers. Please read the following terms & conditions before making a purchase.

What is our Cancellation policy?
Cancellation by Customer :-
  • Prepaid orders, once placed can be cancelled within 24 hours and the amount will be refunded within 48 to 72 hours. If an order is cancelled after the dispatch then the order will be not cancelled.
  • COD orders can be cancelled within 24 hours of placing the order. However, cancellation directly through the website is not possible. Please call us on +91-9726000908, or write to us at support@maybly.com to request the cancellation.
Cancellation by Maybly :-

 

The Maybly team reserves the right to cancel and/or not accept certain orders due to various reasons.

 

  • Cancellation or non-acceptance of customer orders may be for reasons including but not limited to; faulty product listing/pricing, availability of the product/raw materials to make the product, and detection of any payment-related issues that may also involve any anticipated fraudulent practices.
  • We reserve the right in our sole and absolute discretion to refuse to accept or cancel any order for any reason mentioned above or otherwise.
  • In some situations of unusual activity, we may demand additional verification or information prior to accepting customer orders. We may contact the customer via registered email Id or contact number for the same.
  • We duly inform the customer about the partial or complete cancellation of their order via their registered contact details with us.
  • In case of cancellation of prepaid orders from our end wherein the customer has been charged the order amount, we reverse back the charged amount to the customer in their registered bank account.
  • While placing the order, the customer agrees to accept Maybly’s decision regarding the cancellation as final and does not dispute it under any circumstances.
What is our Exchange/Refund policy?
Domestic orders of Maybly are eligible for exchange as per the below criteria:
  • Only for size-related issues or in rare cases, where you receive a wrong or damaged product.
  • Only if the original packaging and tags are intact & the product is not used or washed.
Your purchase order will not be eligible for exchange in the following cases:
  • Products purchased during sale/discounts or using voucher/coupon code are not eligible for return or exchange
  • Customized products or special bulk orders are not eligible for returns or exchanges.
  • International orders are not eligible for returns or exchange.
  • All the orders are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable. We run through multi-level quality checks before dispatching your order. However, in the rare of any minuscule issues like tassel pulled or loosened or broken button/zipper, the order may not be eligible for exchange.
  • If the customer doesn’t like the fabric/work of the garment. We are transparent about our garment process and materials use and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product.
  • We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be 10-12% colour difference. So, citing colour differences won’t be an eligible criterion for exchange.
  • Made To Order products are not eligible for any exchange or return.
Exchange Information & Process:-

Next steps for the customer to follow if the purchase meets the exchange criteria above:

  • Please contact our customer care team and raise an exchange query for within 48 hours of order delivery via email or call.

Write to us at support@maybly.com

Call us on +91-9726000908

  • In the case of the garment size exchange, the customer is requested to share the order number along with the received size, the issue with the current size and the new size they require.
  • After acceptance of the exchange request, the customer needs to dispatch the purchased order within 4 days.
  • In cases of size-related exchange requests, we do not offer a reverse pick-up facility and the charges of shipping the product are borne by the customer only.
  • In case of exchange requests for receiving wrong or damaged product(s), we either ensure a reverse pick-up facility or if the customer ships back the product, we reimburse the customer with INR 150 for the shipping charges borne by them.
  • Upon receiving the product at our warehouse, it will be sent to the quality test department where it undergoes a thorough inspection. After we receive a go-ahead from the inspection department, our order management team dispatches a new piece in the desired size to the customer.
  • In certain circumstances wherein the replacement for the required garment is not available due to some reason, we inform the customer of the same and issue a coupon for the full amount of the product. The issued coupon will be used for one time on site.
Returns Policy :-

Once sold, we do not provide refunds/returns on any product. They can be exchanged for replacement in a bigger or a smaller size (provided the above-mentioned terms and conditions are met).

In case the customer receives a damaged or torn parcel from our logistics partner, we request them to not accept the parcel and make a video of the damaged parcel and share it with us as soon as possible on our email id support@maybly.com along with their order number, name and address. We will try our best to resolve the issue within 4-5 working days.

PLEASE NOTE:

The request for size exchange will be catered to only once. Please make the decisions accordingly.

Exchange Shipping Address

After receiving confirmation for your exchange/return request from us, the customer is requested to ship the product to the following address:

420, Green Plaza, Near D-mart, Mota Varachha, Surat - 394101